Privacy Policy

Coherent Software Australia respects your privacy. This privacy policy explains why and when we collect information about you, and what use we make of that information. The policy describes the limited circumstances where we may disclose information about you to third parties, and the measures used by Coherent Software to protect your personal information.

Coherent Software supports Australia’s National Privacy Principles and we believe this policy is in keeping with them.

Why and when Coherent Software collects your information

We may collect information from you in order to provide our services to you, and research, develop, administer, protect and improve our services.

Information collected by this web site

We record the type of web browser you are using, your Internet Protocol (IP) address, the referrer (the web site from which you followed a link to our site) and the date and time of each request when you access our web site. This web site does not require cookies, and we do not use cookies to track individuals.

Personal information you give us

Coherent Software may collect the information you give us via any forms on our web site, email, facsimile, mail and other means.

How Coherent Software uses your information

We may aggregate your information and information from other customers in statistical form to analyse customers’ use of our web site. This information is not used to track your individual use but rather to give us a general picture of the features our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the website each day. Again this is not used to track any individual customer’s browsing habits.

We may use your email, fax, mail and telephone communications with Coherent Software to analyse customer service issues as a way of identifying potential improvements in our services.

We may use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address may also be used to gather broad demographic information such as geographic distribution of our clients and may be used to geolocate our clients to allow us to provide services appropriate to your location.

Disclosure of your information to third parties

Coherent Software may supply your address to delivery services such as Australia Post or courier companies to ensure delivery of communication from us to you.

We may share information with third parties in limited circumstances, including when complying with legal process such as a court order, preventing fraud or imminent harm, ensuring the security of our network and services, and instigating debt collection.

We will not share your personal information with any third party for their marketing or promotional purposes.

Accuracy

If you believe that Coherent Software may hold personal information about you that is inaccurate, please contact us and we will take commercially-reasonable steps to ensure that it is corrected.

Security

We take all commercially-reasonable steps to store your personal information securely. Only specific employees or sub-contractors in our customer service and IT areas have access to our customers’ personal information.

Changes to this Policy

Coherent Software may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

Any future changes to this policy by us will NOT allow forwarding your personal details to a third party for their marketing or promotional purposes without your prior consent.

Further Information

If you have any queries or comments, or would like more information concerning Coherent Software’s privacy policy, please contact us.