Common Business Problems
Bonsai ERP ™ solves many problems, so you don’t need a hodgepodge of separate solutions for each problem area. You avoid the cost of multiple systems, and your business systems are integrated.
What’s more, as your business grows, you can use Bonsai ERP ™ to solve new problems before they even become problems!
The right software solution can save your business a lot of effort and hence money, especially if one solution is able to solve multiple problems.
Here are some common business problems, and suggestions as to how Bonsai ERP ™ might provide you with the solution.
We don’t know our customers
Where are your customers based? Once you have found a customer, do they come back? Are most of your sales to the same group of customers, or are repeat sales unusual? Knowing the answers to these and similar questions can help you target your marketing, and help you determine which of your business practices could be altered to increase customer numbers. The Bonsai ERP solution.
Our customers don’t always know what is going on
It is important to keep your customers informed. They need to know the status of their order, and that you haven’t forgotten them. The Bonsai ERP solution.
We sometimes forget that we said we’d contact a customer, or undertake a specific action for them
Forgetting a customer, or not following through with something you said you’d do, is a good way to lose a customer. The Bonsai ERP solution.
Customer disputes are a problem, our records of our interactions with them are not useful or even non-existent
Should a dispute with a customer arise, it is much easier to resolve if you have easy to access records of past communications. The Bonsai ERP solution.
Orders are sometimes overlooked or lost
This is a good way to ensure a new customer does not become a repeat customer. It is also a good way to lose a long term customer. The Bonsai ERP solution.
Creating all the necessary documents takes too long
Every minute your staff spend editing or otherwise generating paperwork is an extra minute they are being less productive than is ideal. Often the computer knows what is needed. Why doesn’t it print everything relevant with just one click? From invoices, receipts, shipping labels, courier documents to purchase orders, manufacturing plans, and customer communications. The Bonsai ERP solution.
We sometimes accidentally send information to customers who have stated they do not wish to receive it
Sending an informative email to a customer who doesn’t want to receive such emails is a good way to lose repeat business. The Bonsai ERP solution.
We sometimes accidentally send information to customers without using their preferred option
Customers often become unhappy with you if you send them emails when they requested postal contact only. Or if you ring them on their mobile when they only want to receive non-urgent calls on their land line. The Bonsai ERP solution.
We wish we could better target our communications with our customers
Send too many irrelevant messages to a customer, and they abandon you. Send too few messages, and they may never find out that you now offer the product/service they are currently seeking, or that you have a special promotion that would suit them perfectly. The Bonsai ERP solution.
Filling an order or responding to a customer request has too many steps, or needs time from more staff than ideal
Often businesses task staff to undertake actions the computer could do instead. A business can run more efficiently if staff are able to do what they do best – the things a computer can’t do! The Bonsai ERP solution.
We are not always invoicing our time properly
To invoice fairly for work undertaken requires tracking that work, and invoicing for all of the time spent. Doing otherwise means you are losing money. The Bonsai ERP solution.
We do not effectively cross-sell and up-sell our products
A customer service representative cannot advise the customer about more appropriate products if the products’ existence is unknown or forgotten. A web customer cannot choose a product related to the one they are looking at if they don’t know it exists. The Bonsai ERP solution.
Staff don’t always purchase stock from the best supplier
Your staff may be too busy to keep track of which of your suppliers gives the best deals on which product. Ordering from the wrong supplier costs you money. The Bonsai ERP solution.